The Basics
Based in Singapore, KnocKnocK (full name: KnocKnocK Technologies Asia Pte. Ltd.) is the only laundry and dry
cleaning app to offer door-to-door coverage across the country. You will get your laundry collected, cleaned and delivered at a time and place you choose.
KnocKnocK is the most economical and convenient way to do your
dry cleaning and laundry. Using our mobile phone app, you are able to request
pickup for any time between 8 AM and 10PM, any day of
the week. When your clothes are ready, we’ll send you a
notification in the app, and you can schedule an immediate
delivery or schedule one at a time that’s convenient for you.
What is the
service area?
We are currently focus on Central and East Area. Not in your area yet? Please stay with us on Facebook @
KnocKnocK Laundry Services to get updated. Or, send us your contact information
so that we can notify you when we expand to your area. we’re constantly expanding our coverage. We are looking forward to serving you!
How long it
takes to clean?
4-5 working days for normal laundry
items such as shirts, dress, bed sheets etc. It might take longer for those
heavy items such as curtains, carpets and sofa covers.
Where do
you actually take my clothes?
Your clothes will be taken care by the
best-in-town professional laundry specialists with our partner factories across
the country.
We believe that laundry and
dry-cleaning services must be safe and hygienic, which requires special skills
and techniques. Our pledge is to work in partnership only with facilities and
professionals that prioritize quality, safety and integrity. So we will not
send your clothes to any facility or personnel that quality and safety cannot
be trusted and controlled. We ensure that all of our facilities across the
country meet the strictest industry standards in taking care of your clothing.
Once cleaning process completed in 4-5
working days (for normal items) or 5-7 working days (for the heavy items), you
will receive a push-up note in your KnocKnocK App. Upon opening up the app,
you’ll notice that your order will be listed on the “My Orders” screen. Then
you can choose those available time slots for delivery at your preference.
What should
I do if I m having technical/App issues?
Our engineers are hard at work
improving the app and testing for bugs, but we aren’t perfect. If you are experiencing
issues with the app, we would love to hear from you via phone + 65 6719 2357 or
email (woodpecker@knocknockapp.com).
How can you maintain your quality while offer
the most competitive pricing in town?
Well, first of all, we are offering you the “whole sale”
factory price instead of “retail” prices, that’s how our prices are most
competitive. Secondly, the best-in-town
laundry specialists as well as laundry facilities from our selective partner
laundry factories will take care of your clothes properly and carefully. Finally,
on operation side, by leveraging the modern technologies we are able to cut
down our operation costs by our operation system driven by technologies such as
Location Based Services, Big Data Analytical capabilities.
We pickup and deliver between 9 a.m.- 10 p.m., every day; however, we will take
break on Public Holidays.
You can use any iPhone and
Android phone models, although the app is optimized for the latest versions.
We will inspect each dry
clean item both before and after cleaning to look for minor issues like broken
or missing buttons and will do our best to fix these up for you.
We do not currently offer
more detailed alterations and repairs but are working on offering this service
soon. If you want to check in on our process, please email us at woodpecker@KnocKnocKapp.com
What about
that pesky stain I cannot seem to remove?
We do our absolute best to remove
stains, but some are unfortunately permanent. Once stains have become part of
the fabric, continued attempts to remove them will cause dye loss or fabric
damage known as chafing or fraying.
What is
load wash (wash & fold)? Why is there a minimum for load wash?
Through load wash, your clothing will
be washed, dried, and then returned folded. Please do NOT mix your items with
different colors (light color or dark in general), we encourage you to put them
into separated 2 orders with minimum of 3 kg per order because we will process
the order one by one.
What is dry
cleaning and how do I know if an item is meant to be dry cleaned?
Dry cleaning refers to a cleaning
process involving chemical solvents. You should dry clean items made of
delicate fabrics (silk, wool, etc) or items that can’t withstand the rumble and
tumble of a typical washing machine or dryer.
Ok, then
what is normal laundry?
Laundering is a process reserved for those
cotton items such as shirts. Laundered items are washed and then steam pressed
and hung for delivery.
Based in Singapore, KnocKnocK (full name: KnocKnocK Technologies Asia Pte. Ltd.) is the only laundry and dry
cleaning app to offer door-to-door coverage across the country. You will get your laundry collected, cleaned and delivered at a time and place you choose.
KnocKnocK is the most economical and convenient way to do your
dry cleaning and laundry. Using our mobile phone app, you are able to request
pickup for any time between 8 AM and 10PM, any day of
the week. When your clothes are ready, we’ll send you a
notification in the app, and you can schedule an immediate
delivery or schedule one at a time that’s convenient for you.
What is the
service area?
We are currently focus on Central and East Area. Not in your area yet? Please stay with us on Facebook @
KnocKnocK Laundry Services to get updated. Or, send us your contact information
so that we can notify you when we expand to your area. we’re constantly expanding our coverage. We are looking forward to serving you!
How long it
takes to clean?
4-5 working days for normal laundry
items such as shirts, dress, bed sheets etc. It might take longer for those
heavy items such as curtains, carpets and sofa covers.
Where do
you actually take my clothes?
Your clothes will be taken care by the
best-in-town professional laundry specialists with our partner factories across
the country.
We believe that laundry and
dry-cleaning services must be safe and hygienic, which requires special skills
and techniques. Our pledge is to work in partnership only with facilities and
professionals that prioritize quality, safety and integrity. So we will not
send your clothes to any facility or personnel that quality and safety cannot
be trusted and controlled. We ensure that all of our facilities across the
country meet the strictest industry standards in taking care of your clothing.
Once cleaning process completed in 4-5
working days (for normal items) or 5-7 working days (for the heavy items), you
will receive a push-up note in your KnocKnocK App. Upon opening up the app,
you’ll notice that your order will be listed on the “My Orders” screen. Then
you can choose those available time slots for delivery at your preference.
What should
I do if I m having technical/App issues?
Our engineers are hard at work
improving the app and testing for bugs, but we aren’t perfect. If you are experiencing
issues with the app, we would love to hear from you via phone + 65 6719 2357 or
email (woodpecker@knocknockapp.com).
How can you maintain your quality while offer
the most competitive pricing in town?
Well, first of all, we are offering you the “whole sale”
factory price instead of “retail” prices, that’s how our prices are most
competitive. Secondly, the best-in-town
laundry specialists as well as laundry facilities from our selective partner
laundry factories will take care of your clothes properly and carefully. Finally,
on operation side, by leveraging the modern technologies we are able to cut
down our operation costs by our operation system driven by technologies such as
Location Based Services, Big Data Analytical capabilities.
We pickup and deliver between 9 a.m.- 10 p.m., every day; however, we will take
break on Public Holidays.
You can use any iPhone and
Android phone models, although the app is optimized for the latest versions.
We will inspect each dry
clean item both before and after cleaning to look for minor issues like broken
or missing buttons and will do our best to fix these up for you.
We do not currently offer
more detailed alterations and repairs but are working on offering this service
soon. If you want to check in on our process, please email us at woodpecker@KnocKnocKapp.com
What about
that pesky stain I cannot seem to remove?
We do our absolute best to remove
stains, but some are unfortunately permanent. Once stains have become part of
the fabric, continued attempts to remove them will cause dye loss or fabric
damage known as chafing or fraying.
What is
load wash (wash & fold)? Why is there a minimum for load wash?
Through load wash, your clothing will
be washed, dried, and then returned folded. Please do NOT mix your items with
different colors (light color or dark in general), we encourage you to put them
into separated 2 orders with minimum of 3 kg per order because we will process
the order one by one.
What is dry
cleaning and how do I know if an item is meant to be dry cleaned?
Dry cleaning refers to a cleaning
process involving chemical solvents. You should dry clean items made of
delicate fabrics (silk, wool, etc) or items that can’t withstand the rumble and
tumble of a typical washing machine or dryer.
Ok, then
what is normal laundry?
Laundering is a process reserved for those
cotton items such as shirts. Laundered items are washed and then steam pressed
and hung for delivery.
Placing Your Order
Just create an account via web at www.KnocKnocKapp.com or download our app for iPhone or Android. You’ll be
asked to connect with Facebook or enter your email address, input your address information and setup
your payment options , and then continue to place your order.
Once you complete your
setup, you’ll
see Start New Orders button, click
and fill in your address, date and time
slot you preferred, then NEXT.
You will either choose the items one by one or simply
click PLACE ORDER directly, our woodpeckers will then check your items for you
when they come.
Separate your clothes into 3 separate groups:
a.) dry cleaning
b.) wash & press shirts
c.) wash & fold (Load Wash)
We will provide you with
free KnocKnocK bags to use and you will need an extra 2-3 minutes for your first pick-up to transfer your garments into the
KnocKnocK bag(s). Please place your dry cleaning in the garment bag, and your
wash & fold in the laundry bag.
How do I know if my order has been submitted
successfully and accepted?
After you submitted order, you will see from the order
status circle screen that your order is “pending worker”; After our worker accepted
your order, the status will be changed to “Awaiting for pickup”
What should I expect once my first order has
been placed?
You’ve selected a pick
up/drop off time, separated your clothing, and are wondering what is next; Well,
its super simple. You will receive a series of text alerts before your Woodpecker arrives for your scheduled pickup time slot: an hour
before, when your Woodpecker is en route, and once he/she has arrived. Your Woodpecker
will come equipped with bags for you to place your Wash & Fold items in and
a bag for all your dry clean/laundered items. Once you’ve handed over your
dirty duds to your Woodpecker, you’ll get a tasty treat to enjoy!
How do I
change or cancel my order?
Change of plans? Not to worry! After
you’ve placed an order, you can click into the Order Details and change the
pick up or drop off times. You can also cancel the order at the bottom of the
order status circle. However, we
encourage you to change your time at least 1 hour before the appointment. Also,
each order can only allow to be changed once.
Can I have
Woodpecker (our staff) come the same time every few weeks?
Yes! That’s what we fondly refer to as
a Recurring Order. While placing your next order, you have the option to repeat
every week, every other week, every 3 weeks, or every 4 weeks. Just select your
desired time and day for pick up and drop off. It’s as easy as that.
What if
Woodpecker is running behind schedule?
We do our absolute best to honor the
time slot you selected, but sometimes there are unexpected delays beyond our
control (traffic, weather, car trouble). We also know how busy you are, so if
we’re running behind and you just can’t wait, let us know, and we’re happy to
reschedule your order free of charge.
Please do not place
personal items in laundry bags. This includes, but is not limited to: wooden
hangers, non-KnocKnocK laundry bags, wallets, keys, phones, computer equipment,
etc. During the cleaning process, these items may be misplaced and/or damaged.
KnocKnocK cannot be held
liable for any personal items in laundry or garment bags. If you have any
questions about the KnocKnocK process, please email us at woodpecker@KnocKnocKapp.com
You will be able to
indicate your detergent preference and your men’s shirt care preference (if
applicable) ahead of time through the preference screen. If you have any
additional special requests, you may add them into the special notes section or
let your Woodpecker know. We know how important your clothing is to you, so we
do our best to honor all customer requests.
Can you
pickup/drop-off my dry cleaning even if I’m not at home?
Yes, we can. Please leave any special instructions about your order
beforehand. You may indicate in the preference screen whether your Woodpecker
is allowed to leave your clean clothing at the door in the event that you are
not at home during your selected drop off time.
Of course you can! In
fact, you actually have the option to have us interact solely with your doorman
or to treat you just like a non doorman building and come directly to your
apartment.
If you’d like us to
interact with your doorman, be sure to indicate this in Special
Instructions. When you want us to pick something up, just leave it at
your doorman in your KnocKnocK bag, and request a pickup via the KnocKnocK
app. Once your order is ready for delivery, just ask for a delivery and
we’ll just drop it right back to your doorman and notify you that it’s
there. On your way in, just grab it and go!
All laundry will be washed
with cold to warm water. All clothes will be dried in high heat, unless
otherwise specified. If you need clothes washed or dried in any other setting,
please specify this in the Special Instructions section in the app. In
addition, please make sure that all garments are washed according to the
instructions on the label, and that these instructions match your special
instructions.
Just create an account via web at www.KnocKnocKapp.com or download our app for iPhone or Android. You’ll be
asked to connect with Facebook or enter your email address, input your address information and setup
your payment options , and then continue to place your order.
Once you complete your
setup, you’ll
see Start New Orders button, click
and fill in your address, date and time
slot you preferred, then NEXT.
You will either choose the items one by one or simply
click PLACE ORDER directly, our woodpeckers will then check your items for you
when they come.
Separate your clothes into 3 separate groups:
a.) dry cleaning
b.) wash & press shirts
c.) wash & fold (Load Wash)
a.) dry cleaning
b.) wash & press shirts
c.) wash & fold (Load Wash)
We will provide you with
free KnocKnocK bags to use and you will need an extra 2-3 minutes for your first pick-up to transfer your garments into the
KnocKnocK bag(s). Please place your dry cleaning in the garment bag, and your
wash & fold in the laundry bag.
How do I know if my order has been submitted
successfully and accepted?
After you submitted order, you will see from the order
status circle screen that your order is “pending worker”; After our worker accepted
your order, the status will be changed to “Awaiting for pickup”
What should I expect once my first order has
been placed?
You’ve selected a pick
up/drop off time, separated your clothing, and are wondering what is next; Well,
its super simple. You will receive a series of text alerts before your Woodpecker arrives for your scheduled pickup time slot: an hour
before, when your Woodpecker is en route, and once he/she has arrived. Your Woodpecker
will come equipped with bags for you to place your Wash & Fold items in and
a bag for all your dry clean/laundered items. Once you’ve handed over your
dirty duds to your Woodpecker, you’ll get a tasty treat to enjoy!
How do I
change or cancel my order?
Change of plans? Not to worry! After
you’ve placed an order, you can click into the Order Details and change the
pick up or drop off times. You can also cancel the order at the bottom of the
order status circle. However, we
encourage you to change your time at least 1 hour before the appointment. Also,
each order can only allow to be changed once.
Can I have
Woodpecker (our staff) come the same time every few weeks?
Yes! That’s what we fondly refer to as
a Recurring Order. While placing your next order, you have the option to repeat
every week, every other week, every 3 weeks, or every 4 weeks. Just select your
desired time and day for pick up and drop off. It’s as easy as that.
What if
Woodpecker is running behind schedule?
We do our absolute best to honor the
time slot you selected, but sometimes there are unexpected delays beyond our
control (traffic, weather, car trouble). We also know how busy you are, so if
we’re running behind and you just can’t wait, let us know, and we’re happy to
reschedule your order free of charge.
Please do not place
personal items in laundry bags. This includes, but is not limited to: wooden
hangers, non-KnocKnocK laundry bags, wallets, keys, phones, computer equipment,
etc. During the cleaning process, these items may be misplaced and/or damaged.
KnocKnocK cannot be held
liable for any personal items in laundry or garment bags. If you have any
questions about the KnocKnocK process, please email us at woodpecker@KnocKnocKapp.com
You will be able to
indicate your detergent preference and your men’s shirt care preference (if
applicable) ahead of time through the preference screen. If you have any
additional special requests, you may add them into the special notes section or
let your Woodpecker know. We know how important your clothing is to you, so we
do our best to honor all customer requests.
Can you
pickup/drop-off my dry cleaning even if I’m not at home?
Yes, we can. Please leave any special instructions about your order
beforehand. You may indicate in the preference screen whether your Woodpecker
is allowed to leave your clean clothing at the door in the event that you are
not at home during your selected drop off time.
Of course you can! In
fact, you actually have the option to have us interact solely with your doorman
or to treat you just like a non doorman building and come directly to your
apartment.
If you’d like us to
interact with your doorman, be sure to indicate this in Special
Instructions. When you want us to pick something up, just leave it at
your doorman in your KnocKnocK bag, and request a pickup via the KnocKnocK
app. Once your order is ready for delivery, just ask for a delivery and
we’ll just drop it right back to your doorman and notify you that it’s
there. On your way in, just grab it and go!
All laundry will be washed
with cold to warm water. All clothes will be dried in high heat, unless
otherwise specified. If you need clothes washed or dried in any other setting,
please specify this in the Special Instructions section in the app. In
addition, please make sure that all garments are washed according to the
instructions on the label, and that these instructions match your special
instructions.
Pricing & Payment
How much
does KnocKnocK cost?
Here at KnocKnocK, we’re big on
transparency. We offer 30% off against market standard pricing, and we post all
our prices here, It is clean and NETT – NO GST
or extra service charge. You know exactly what you will be paying for. Take
note that there are additional surcharges for certain materials such as silk,
cashmere, and wool. Visit our estimator to estimate the total cost of your next
order!
You have a bunch of options for
payment:
KnocKnocK Credits: Upon top-up into
your KnocKnocK account, you can pay directly via your credits available in your
accounts. You can enjoy exclusive membership discounted pricing as well as
special promotion programs.
Credit Cards via PayPal: Its simple and
safe to do online payment via PayPal. Click Here (https://www.paypal.com/us/signup/account)to sign up for
Paypal if you don’t have one yet.
Cash: Cash is also acceptable. Pay cash
to our Woodpecker and get confirmation of receiving payment from them via the
App.
KnocKnocK Voucher: You can also use
your available voucher in your account to offset your payment.
Is there
any GST or any extra service charge applied?
NO. We post all our prices here, It is clean and NETT – NO GST
or extra service charge. You know exactly what you will be paying for. But take
note that there are additional surcharges for certain materials such as silk,
cashmere, and wool. Visit our estimator to estimate the total cost of your next
order!
KnocKnocK prides itself on
simple and transparent pricing. However, sometimes clothing with special
fabrics (like leather, lace, silk etc) require some extra works. When something you’ve given us falls into this
category, you will see this marked as "Custom" on your order with
pricing that reflects the true cost of cleaning. If you have any questions
about pricing, please contact us at woodpecker@KnocKnocKapp.com
You will see this amount
applied to your bill when payment is due. If you do not see this amount
applied, please email us at woodpecker@KnocKnocKapp.com
How much
does KnocKnocK cost?
Here at KnocKnocK, we’re big on
transparency. We offer 30% off against market standard pricing, and we post all
our prices here, It is clean and NETT – NO GST
or extra service charge. You know exactly what you will be paying for. Take
note that there are additional surcharges for certain materials such as silk,
cashmere, and wool. Visit our estimator to estimate the total cost of your next
order!
You have a bunch of options for
payment:
KnocKnocK Credits: Upon top-up into
your KnocKnocK account, you can pay directly via your credits available in your
accounts. You can enjoy exclusive membership discounted pricing as well as
special promotion programs.
Credit Cards via PayPal: Its simple and
safe to do online payment via PayPal. Click Here (https://www.paypal.com/us/signup/account)to sign up for
Paypal if you don’t have one yet.
Cash: Cash is also acceptable. Pay cash
to our Woodpecker and get confirmation of receiving payment from them via the
App.
KnocKnocK Voucher: You can also use
your available voucher in your account to offset your payment.
Is there
any GST or any extra service charge applied?
NO. We post all our prices here, It is clean and NETT – NO GST
or extra service charge. You know exactly what you will be paying for. But take
note that there are additional surcharges for certain materials such as silk,
cashmere, and wool. Visit our estimator to estimate the total cost of your next
order!
KnocKnocK prides itself on
simple and transparent pricing. However, sometimes clothing with special
fabrics (like leather, lace, silk etc) require some extra works. When something you’ve given us falls into this
category, you will see this marked as "Custom" on your order with
pricing that reflects the true cost of cleaning. If you have any questions
about pricing, please contact us at woodpecker@KnocKnocKapp.com
You will see this amount
applied to your bill when payment is due. If you do not see this amount
applied, please email us at woodpecker@KnocKnocKapp.com
The Services
Are there
certain materials you cannot process?
We can handle almost all those items we
can see and we are using including those special material products such as
leather, silk etc. if you have special items need to be clean but you are not
sure, you can always send your query to us at woodpecker@KnocKnocKapp.com.
Can I keep
the awesome KnocKnocK Laundry bags?
Yep, you sure do! Every year,
approximately 500 million plastic dry cleaning bags head straight for the
landfills. KnocKnocK wants to help drive that number down by providing
customers with reusable laundry & dry cleaning bags!
We can handle almost all those items we
can see and we are using including those special material products such as
leather, silk etc. if you have special items need to be clean but you are not
sure, you can always send your query to us at woodpecker@KnocKnocKapp.com.
Can I keep
the awesome KnocKnocK Laundry bags?
Yep, you sure do! Every year,
approximately 500 million plastic dry cleaning bags head straight for the
landfills. KnocKnocK wants to help drive that number down by providing
customers with reusable laundry & dry cleaning bags!
Hey
回复删除Yes you are sure. Clean laundry is Singapore based company dry curtain cleaning services.